Frequently Asked Questions

We are a To The Trade company. All pricing is designer NET price (trade pricing). We do not offer retail pricing.

• Please email OBJETS with a request and any specifications that you have available to you. Specifically, vendor, item number, description and any other pertinent information that could affect the price of an item. 
• If applicable, advise what COM/COL (customer’s own material / customer’s own leather) you’ll be using, and submit a sample.
• Notify us the project name.
• OBJETS will give you a quote within approximately 24-48 hours, and any details you may need that pertain to the item you’re interested in.

• Review all information on your ESTIMATE to ensure ALL details are as you specified. Project name and Receiver must be listed.

   ORDERS will be placed upon receiving ALL of the required information

• You will need to submit a Purchase Order and/or sign the estimate provided to you by OBJETS. 
• If applicable, A COM/COL Form must be submitted along with sample or photo of fabric. 
• If applicable, Custom strike off sample must be approved and signed. 
• If applicable, Drawing for Approval must be signed.
• You will need to submit a 50% deposit.

We begin tracking orders after we receive the vendor acknowledgement and will email you updates regularly. 

• For large projects we offer a monthly report with detailed updates and freight tracking and warehouse receipts numbers.
• For smaller items that are being drop shipped we will provide you with a tracking number once the order has been shipped.

• Items purchased OFF THE FLOOR are considered final-sale items and cannot be returned. Please refer to our "Out on Approval" service below.
• No cancellations will be accepted on Custom and Made-to-Order products. All deposits on Custom and Made-to-Order products are non-refundable. 
• No returns will be accepted on wall covering overages, so please be sure to order the correct amount.

Yes! Here's how it works.

1. Sign a loan form. Your Sales Associate will provide you with a loan form to confirm details about the product(s) being signed out.
2. Enjoy the product for up to 48 hours. This allows you and your client see how it complements the space. A 100% deposit is required.
3. Weekday availability. "Approvals"  are available during the week, from Monday to Friday. Please note items may not be kept over a weekend.
4. White glove delivery service required. To ensure the integrity of the product, you will be required to use a white glove delivery service at your expense for both the initial delivery and return. Our team will work with you to ensure that your shipper has access to the inventory at the specified pick-up time and that we are available to receive the returned items in the event the client does not wish to proceed.
5. Return in original condition. When returning product, please ensure it is in its original condition. This includes keeping it clean, free from damage, and with all accompanying materials intact. Our team will inspect products upon return to ensure it meets our quality standards.

Items that don't require shipping to a receiver may be  "dropped shipped" directly to a residence/ business. They must be inspected within 48 hours of receipt. If there is damage to the packaging, take photos prior to opening. Unpack the cartons or crates and inspect all merchandise carefully. If there are damages or you received the wrong item, you must notify OBJETS within 48 hours of delivery. This is necessary to file a claim with the manufacturer and expedite a claim resolution. 

• Step 1: Products are inspected by the manufacturer prior to release to ensure that the order is in good condition, complete and ready for shipment.
• Step 2: The freight carrier is responsible for a complete inspection of the products at the point of origin.
• Step 3: Upon delivery, the receiving warehouse or receiving person is responsible for inspecting the products before the driver departs.

Procedures when designating a receiver other than Objet’s receiver: 

If you prefer to use a receiver other than an Objets preferred receiver, then it might require a more “hands on” approach from you to help communicate the ever changing inspection requirements from factories and freight companies should a claim arise. 

Please keep in mind that you are their customer, not Objets, and if specific procedures aren’t followed at the time of receiving the shipment then manufactures and freight companies might deny the claim and repair charges will not be covered. 

Receiver's responsibility in the inspection process

• Inspect the cartons or crates carefully. If applicable, check to see if the ShockWatch™ and or Tip-N-Tell indicators are activated. 
• Take photos of any damage to the packaging—this is necessary to expedite a damage claim resolution.
• Unpack the cartons or crates. Inspect all merchandise carefully. Make notes on the Bill of Lading before the driver leaves.

Currently, 85% of claims are concealed damages

• If receiver is unable to inspect the merchandise at the time of receiving the shipment, take photos of all sides of each box or wrapped item, regardless if there is no damage to the packaging. Note on the BOL that any concealed damage of boxed or crated products will be the responsibility of the carrier or the manufacturer, as determined upon inspection of the products.

How to inspect wallcovering rolls

• Wallcovering may have color and texture variation in natural and handcrafted materials. Examine all wallcovering rolls upon receipt, verifying the pattern and colors before cutting. Reference the hanging instructions accompanying each roll for additional pattern-specific information. Hang three (3) drops, then stop and inspect the product again. ASSEMBLAGE wallcovering ships rolled, but it cannot be stored rolled for more than two (2) weeks. To protect the quality of the product, this wallcovering should be installed within two (2) weeks of delivery.